Successful leaders . . .

“Successful leaders manage conflict; they don’t shy away from it or suppress it but see it as an engine of creativity and innovation. Some of the most creative ideas come out of people in conflict remaining in conversation with one another rather than flying into their own corners or staking out entrenched positions. The challenge for leaders is to develop structures and processes in which such conflicts can be orchestrated productively."

Ronald Heifetz and Marty Linsky

Empathy is used in three distinct senses . . .

“In today’s psychology, the word ‘empathy’ is used in three distinct senses: Knowing another person’s feelings; feeling what that person feels; and responding compassionately to another’s distress. These three varieties of empathy seem to describe a 1-2-3 sequence: I notice you. I feel with you, and so I act to help you.”

Daniel Goleman

Believe it, and you will see it!

“Your behavior is based upon your feelings, which are based on your thoughts.  So the thing to work on is not to change your behavior, but those things inside of your consciousness that we call thoughts.  Once your thoughts reflect what you genuinely want to be, the appropriate emotions and the consequent behavior will flow automatically.  Believe it, and you will see it!”

Wayne Dyer